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The BPTO now enables requestfor customer support by videoconference  

On November 3rd, 2020, the Brazilian Patent and Trademark Office (BPTO) announced a tool for scheduling videoconference meetings between users and examiners. After the requestis filed, an e-mail will be sent to the interested party with in 7 working days rejecting or accepting the request.

Each videoconference meeting is estimated to last one hour, and will occur in the date and time that best suits the human and structural resource capabilities of each sector. In case the videoconference meeting is not understood as the most appropriate measure, the user will receive an e-mail rejecting such request, but with relevant information/guidance for further clarification.

The mentioned tool can be accessed through BPTO’s Integrated Supporting Platform.